Grievance Form

Anyone affected by the work of the Artisanal Gold Council and its country projects can report a grievance. To submit a grievance, please complete the following form and send to the below addresses (Country addresses are below):  

Address: Artisanal Gold Council, ‍409-645 Fort St, Victoria, BC, V8W 1Z9
Phone: +1-250-590-9433
Email: info@artisanalgold.org

Acknowledgment will be sent to you within 5 (five) business days, excluding public holidays, confirming receipt and providing an overview of the next steps.  

You will be informed of the proposed resolution within 30 (thirty) business days of grievance receipt excluding public holidays.

AGC Offices

Address

1. AGC Headquarter

Address: Artisanal Gold Council, ‍409-645 Fort St, Victoria, BC, Canada, V8W 1Z9;  
Phone: +1-250-590-9433

2. AGC Burkina Faso (planetGOLD Burkina Faso project, Promoting Responsible Mining project)

Address: 04 BP 8943 Ouagadougou 04, 1er étage Immeuble NIDAP Imprimerie, Face ancien Savane FM
Tel. +226 70730000

3. AGC Colombia

Address: Cra 80a No.32D - 02 Islas del Sol Bloque 5
Tel. +57 3137859894

4. AGC Guyana

242 Second Street, South East, Cummings Lodge, East Coast Demerara, Georgetown, Guyana
Phone #: +592 6391012  

5. AGC Mongolia (planetGOLD Mongolia project)

Address: Ikh Mongol Office, 906 Khunnu Street, 26th Khoroo, Bayanzurkh District, Ulaanbaatar, Mongolia, 13311
Phone: +976 77225588

6. AGC Philippines (planetGOLD Philippines project)

Address: 3rd Floor, New Multi-Purpose Bldg., MGB Compound, North Avenue, Diliman, Quezon City, 1128 Metro Manila, Philippines
Phone:

7. AGC Zambia

In progress

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Code of Conduct

All AGC staff are required to adhere to a Code of Conduct, approved by the Board of Directors for AGC and signed by the Chair of the Board.

AGC's code of conduct can be found here.